FAQs

Before booking

What information do I need in order to book?

In order to successfully place an order you will need to have handy the following: contact info; like, full name, e-mail address, and phone number. Also, your flight info; airline company and flight number. finally, your accommodation. This could be a resort, hotel, hostel, B&B or a private residence address.

Can I book a transfer with more than one stop?

Yes, we offer tranfers with more than one stop on the way. You might use the way point addition tool to add the destination points plus you will need to add the waiting time you might need for each of the stops.

Let’s say that you will stop for grocery shopping you will need to add the grocery store address plus at least +1hr EXTRA HOUR time to your booking.

Can I carry a pet in your vehicles?

If you wish to transport a pet with you, we would require that you notify us beforehand. Your pet must be secured during travel and any damage will be liable to the booking person.

What if my flight is delayed / lands early? Will our driver still be there?

We work on the basis of actual arrival times, we monitor all incoming flights and our drivers will know if your flight lands

How much in advance do I need to book my airport transfer?

The sooner you book the better. We recommend that you reserve at least 8 to 12 hours before your trip. However, if you make a last-minute reservation, we can often send a car on the same day of your reservation. In case of a last-minute reservation, it is best to call +52 237119 5336 The lines are open 24 hours a day.

How do you assign the pick-up time for my return to the airport?

When booking a transfer to Cancun airport you are required to enter the flight departure time. We will assign the pick-up time for you and send a notification via e-mail.

Pick-up time is calculated based on the route time plus 3hrs. This guarantees a safe flight check-in. Upon arrival your driver will confirm your return flight info. He’ll notify you with the assigned pick-up time for your return to the airport. Once you’d agreed with the pick-up time we’ll send the agreement via e-mail.

Where will I meet the driver when I arrive?

Your driver will be dispatched to the terminal as soon as your flight land. He will meet you in the arrival area outside the terminal doors holding a board sign with your name.

Please, make sure to follow the signs GROUND TRANSPORTATION, HOTEL SHUTTLES, TOUR OPERATOR to the exit doors of the terminal.

DON’T take the friends and family door.

What Happens If My Flight Is Cancelled?

Please, contact us as soon as possible via mail or phone call to notify the cancelation. In case you get re-assigned to a new flight you will need to have the new flight number handy to re-schedule your transfer.

Car Seats

You will be able to order carseats at not cost on the second step of the booking right after selection the vehicle. When booking round trip the car seat will be provided on both trips as it will only shown on the first ride. For more info about

On destination

What happens if I can locate my driver?

Please call or text us to our 24-hour support line. An agent will be available to assist you to make contact with your driver.

How long will my driver wait for me at the airport?

On your arrival to the airport, your driver will wait for you at the terminal until you come out from customs. Please, contact us if you are having any problem or situation that might cause a mayor delay.

How do I cancel my reservation?

We understand your travel plans may change, so we offer a very simple cancellation policy. Regardless of whether you made your reservation online, just give us 6 hours notice prior to your pickup time.

Notice! Full refund will be provided within a 10 days period of time.

If I arrive very late at night or early in the morning. Will you still send a driver to pick us up?

Yes, we operate a 24-hour service, We guarantee, your driver will wait for you no matter how late or early you arrive.

Overnight bookings (23:00hrs to 05:00hrs) have an additional 10% fee.

How long will my driver wait for me at the hotel lobby for pick-up?

Driver will wait 15 minutes at the hotel lobby after the pick-up time in case we are not able to contact you and you fail to respond we’ll leave a missed transfer notification and the service will be considered NO SHOW and therefore not refundable.

Credit/Debit Cards Refunds

Refunds are processed with in three (3) business days and will normally show on your account within ten (10) to five teen (15) business days after the refund is processed and approved. If it takes longer please contact your bank for assistance. A refund receipt will be sent via e-mail at the moment of the cancelation

Easy booking

Step 1

Enter your transfer details; date time starting point and drop-off destination.

Step 2

Select the vehicle according to your group size and style.

Step 3

Securely pay online with your credit or debit card.

Done

You will be receiving a confirmation e-mail with all your transfer and contact details

Transfer 5% OFF on round trip bookings